Privacy Policy

1. Who is responsible for your personal data

Nazcon is the data fiduciary for personal data collected through the Website and its connected enquiry channels, except where another organisation independently determines how it processes your data.

Privacy and grievance contact: info@nazconconstruction.com | +91 99332 69999 | Junglighat, Port Blair, Andaman & Nicobar Islands, India.

2. Scope of this Policy

This Policy applies to visitors, prospective clients, customers, authorised representatives, vendors and other people who interact with our Website, enquiry forms, calls, email, WhatsApp, site-visit requests, brochure requests, advertising lead forms or related digital channels.

Employee, job-applicant, contractor or project-site privacy practices may be governed by separate notices where appropriate. Third-party websites and platforms are governed by their own privacy policies.

3. Personal data we may collect

Information you provide

• Identity and contact data, such as name, mobile number, email address, city, locality or correspondence address.
• Project and enquiry data, such as plot/site location, proposed building type, service required, budget range, timeline, preferred contact time, site-visit request and message content.
• Documents or media you choose to provide, such as drawings, plans, photographs, quotations or property-related documents.
• Communication records, including email, WhatsApp, SMS, call notes, meeting requests, feedback, complaints and consent preferences.
• Customer and transaction records created if you engage us, such as quotations, work orders, invoices, receipts, payment status and contractual correspondence.

Information collected automatically

• Technical and usage data, such as IP address, browser and device type, operating system, approximate location derived from IP, pages viewed, referral source, timestamps and error or security logs.
• Cookie and advertising data, such as cookie identifiers, campaign source, advertisement interactions and conversion events, depending on your choices and the technologies enabled on the Website.

Information received from other sources

We may receive information from advertising platforms, social networks, search or maps services, referral partners, authorised representatives, CRM or communication providers, or publicly available sources when you interact with our listings, advertisements or lead forms.

4. Information you should not submit

Please do not send passwords, one-time passwords, card PINs, full bank credentials, Aadhaar numbers, health information or other unnecessary sensitive information through general Website forms or unsolicited messages. If specific documents become necessary for a transaction, we will request them through an appropriate channel and explain the purpose.

5. How we use personal data

• Respond to enquiries and provide requested information about services, consultations, quotations, brochures or site visits.
• Assess project requirements, technical feasibility, locations, timelines and service suitability.
• Prepare proposals, quotations, scopes of work and related pre-contract steps requested by you.
• Manage customer relationships, projects, payments, support, complaints and after-sales communication.
• Send service-related calls, messages, reminders and updates connected with your request or an existing engagement.
• Send promotional communications only where permitted and honour consent withdrawals and customer preferences.
• Measure Website and campaign performance, understand visitor journeys and improve content, advertising and user experience.
• Detect fraud, spam, abuse, technical faults and security threats; maintain backups and operational continuity.
• Comply with legal, tax, accounting, regulatory and dispute-resolution obligations and establish or defend legal claims.

6. Legal basis and consent

We process personal data based on your consent or another ground or legitimate use permitted by applicable Indian law. This may include taking steps at your request before entering a contract, performing an agreement with you, responding to information you voluntarily provide for a stated purpose, protecting against security incidents, and complying with legal obligations.

Consent requests will describe the relevant personal data and purpose in clear language. Consent must be freely given, specific, informed, unambiguous and capable of being withdrawn with comparable ease. Withdrawing consent does not affect processing already lawfully completed.

7. Calls, SMS, email and WhatsApp

If you request a callback, consultation, quotation, brochure or site visit, we may contact you through the channel reasonably connected with that request. These service communications are distinct from optional promotional communication.

We will send promotional calls or messages only where a valid permission or other lawful basis exists and in accordance with applicable telecom customer-preference requirements. You may opt out by replying "STOP", using an unsubscribe option, or contacting us. We may retain a minimal suppression record so that your preference continues to be honoured.

8. Cookies and similar technologies

The Website may use cookies, pixels, tags, local storage or similar technologies. Depending on the Website configuration, these may include:

• Strictly necessary technologies required for security, network operation, form delivery and basic functionality.
• Preference technologies that remember choices and improve convenience.
• Analytics technologies that help us understand traffic, performance and user journeys.
• Advertising and conversion technologies that help measure campaigns, attribute enquiries and limit or personalise advertising.

Where required, non-essential technologies will operate only after your choice is recorded. You can accept, reject or manage them through the Website's cookie controls and may change your choice later. Browser settings can also block or delete cookies, but some functions may be affected.

9. Analytics and advertising

We may use analytics, advertising and conversion-measurement providers to understand how visitors find and use the Website and whether campaigns generate enquiries. Depending on the configuration and your choices, these providers may receive technical identifiers, page or event information, campaign data and hashed contact data used for lawful matching or measurement.

Nazcon does not sell personal data for money. We do not permit advertising providers to use personal data beyond their contracted role except where they act independently under their own notice and applicable law.

10. When we disclose personal data

We may disclose only the information reasonably necessary to:

• Website hosting, cloud, database, CRM, cybersecurity, backup, analytics, advertising, form, email, SMS, telephone, WhatsApp or customer-support providers.
• Architects, engineers, consultants, contractors, suppliers or project personnel where necessary for a requested quotation, assessment or contracted service.
• Professional advisers, auditors, insurers, banks and payment-support providers for legitimate business, compliance or dispute purposes.
• Government bodies, regulators, courts, law-enforcement agencies or other parties where disclosure is legally required or reasonably necessary to protect rights and safety.
• A successor or proposed successor in a lawful merger, restructuring or transfer, subject to confidentiality and applicable notice requirements.

Service providers must process data only for authorised purposes and under appropriate confidentiality, security and data-protection obligations.

11. International processing and transfers

Some service providers may store or process data outside India. Where this occurs, we will use reasonable contractual and security safeguards and comply with applicable restrictions or requirements issued by the Government of India. We will not transfer personal data to a prohibited country or territory.

12. Retention and deletion

We retain personal data only for as long as needed for the stated purpose, an active relationship, security, record-keeping, legal compliance or the establishment, exercise or defence of claims.

• Enquiries not converted: Up to 24 months after the last meaningful interaction, unless you request earlier erasure or continued retention is justified by law.
• Marketing consent: Until withdrawal or up to 24 months of inactivity. A minimal opt-out record may be retained to honour the withdrawal.
• Customer/project records: For the engagement and the period required by applicable contract, limitation, tax, accounting and regulatory law; ordinarily up to 8 years after closure where relevant.
• Technical/security logs: Ordinarily up to 12 months, unless a longer period is required for security investigation or law.
• Cookies/identifiers: For the duration stated in the cookie preference centre, generally no longer than 24 months for non-essential identifiers.

Data may remain temporarily in secure backups until ordinary overwrite cycles complete. We may anonymise data so it no longer identifies an individual and use that anonymised information for analysis or reporting.

13. Security safeguards

We use reasonable administrative, technical and organisational safeguards appropriate to the nature and risk of the data. Measures may include HTTPS, access controls, role-based permissions, authentication, logging, backups, vendor review, staff confidentiality and incident-management procedures.

No internet transmission or storage system is completely secure. You should use trusted devices and networks and verify unexpected requests for money or confidential information through the official contact details in this Policy.

14. Personal-data breaches

If a personal-data breach occurs, we will take reasonable steps to contain, assess and remedy it. We will notify affected individuals, the Data Protection Board of India or another authority where and within the manner required by applicable law.

15. Your privacy rights

Subject to applicable law and valid exceptions, you may request:

• A summary of personal data being processed and relevant processing information.
• Correction, completion or updating of inaccurate or incomplete personal data.
• Erasure of personal data that is no longer required, unless retention is legally necessary.
• Withdrawal of consent for future consent-based processing.
• Grievance redressal concerning our processing of your personal data.
• Nomination of another individual to exercise applicable rights in the event of death or incapacity, where provided by law.

To exercise a right, email info@nazconconstruction.com with sufficient detail. We may verify your identity and authority before acting. We will not charge for ordinary requests unless permitted by law, and we will not retaliate because you exercised a right.

You are responsible for providing authentic information, not impersonating another person, and not filing false or frivolous complaints.

16. Children's data

The Website and construction enquiry services are intended for adults. We do not knowingly seek personal data directly from a child. If processing a child's data becomes necessary, we will obtain verifiable consent from the parent or lawful guardian and comply with applicable restrictions. If you believe a child submitted data without proper authorisation, contact us for review and deletion.

17. Third-party links, platforms and social media

The Website may link to maps, social networks, video, messaging or other third-party services. Those providers independently control their platforms and may collect information under their own policies. Review their notices before interacting. Our Policy does not govern data that a third party independently collects outside Nazcon's control.

18. Public posts and testimonials

Information you post publicly on social media or public review platforms may be visible to others. We will obtain appropriate permission before publishing an identifiable customer testimonial, private message or project image where consent or another lawful basis is required. You may contact us if you believe published personal information should be corrected or removed.

19. Automated decisions

We do not use Website data to make solely automated decisions that produce legal or similarly significant effects on individuals. We may use basic automation to route enquiries, identify duplicates, send acknowledgements or prioritise follow-up; staff remain responsible for material service decisions.

20. Grievances and escalation

Send privacy questions, rights requests or grievances to info@nazconconstruction.com or contact +91 99332 69999. Include your name, contact details, request description and any relevant reference number.

We aim to acknowledge requests promptly and ordinarily respond within 30 days, subject to identity verification, complexity and any period prescribed by law. If you remain dissatisfied after using our grievance process, you may seek a remedy from the Data Protection Board of India or another competent statutory authority as applicable.

21. Changes to this Policy

We may update this Policy when our services, technologies or legal obligations change. The revised version will be posted with a new "Last updated" date. If a change materially affects an existing consent or processing purpose, we will provide an appropriate notice and obtain fresh consent where required.

22. Governing law

This Policy is governed by the laws of India. Nothing in it limits any right or remedy available under mandatory data-protection, consumer or other applicable law.

23. Contact details

• Nazcon Construction Division
• Operated by Nazcon Dream Projects Private Limited
• CIN: U68200AN2024PTC006077
• Business contact address: Junglighat, Port Blair, Andaman & Nicobar Islands, India
• Email: info@nazconconstruction.com
• Telephone: +91 99332 69999